HYM — Support

What does HYM Pro unlock?

Your full history, and nothing else. Without a subscription the app shows the last 15 days — the photo wall, the weight curve and the before/after. The app calls it Free: last 15 days of history. Your counters — current day, days tracked, weeks left — stay complete either way.

Nothing is ever deleted. The older days stay on your iPhone and come back intact if you subscribe later. HYM Pro is $8.99 per week or $59.99 per year.

How do I cancel?

Only Apple can cancel an App Store subscription. On your iPhone: Settings → tap your name → Subscriptions → HYM → Cancel Subscription. You keep access until the end of the period you already paid for.

I paid but HYM still asks me to subscribe

Open Profile → Restore purchases. That asks Apple which subscriptions belong to your Apple Account and restores yours. Make sure you are signed in with the same Apple Account that made the purchase.

I want a refund

Refunds are handled by Apple, not by us: go to reportaproblem.apple.com and sign in with your Apple Account. Write to us as well if something in HYM is what went wrong — we would rather fix it.

Can I change from weekly to yearly?

Yes, from Settings → Subscriptions → HYM on your iPhone. Moving up to yearly takes effect immediately and Apple prorates what you already paid.

How do I delete my account?

Profile → Delete my account, inside the app. If you created your account with an email address, we ask for your password first; if you used Sign in with Apple, you re-authenticate with Apple instead — those accounts have no password. The deletion is then immediate and permanent — your account and your photos, including the photo files themselves. It also erases the data HYM keeps locally on your iPhone.

Deleting your account does not cancel your subscription. Cancel it with Apple first.

I forgot my password

Ask for a reset link from the sign-in screen. It arrives by email and expires.

I changed phone — do I get my history back?

Tap Sign in and use the same account: your profile, your goal, your weigh-ins and your photos come back.

What happens to my photos?

They are stored in a private bucket in the European Union and are never public, never shared, and never shown to another user. They are not sent to any third party, and they are not used to train any model. The full detail is in the privacy policy.

My reminders never arrive

Check Settings → Notifications → HYM on your iPhone and make sure notifications are allowed. HYM asks once, during setup, and iOS never asks twice — if you declined then, this is the only place to turn them back on.

Does HYM work without an internet connection?

Taking your photo, entering your weight and browsing your history work offline — HYM writes to your iPhone first. Signing in and syncing need a connection.